Restart the computer. I'm canceling while I have my window of being able to without a fee and just going back to Comcast. 2. We are never using everything that's connected at the same time, but still had issues with it just going offline. As @shadowsports suggested, a factory reset might be useful. Factory Reset. As bad as Comcast is, it was at least better than this. Over the past 10 months my modem keeps going offline on a daily basis whenever internet is in use. Before moving to other methods, it is a good idea to try the built-in Troubleshooter in Windows 10 to find and fix internet connection problems on your computer. Check the power cable and the wall outlet and change one at a time and retest. Here are some potential fixes for your Internet keeps dropping connection issues: Move closer to the Wi-Fi router / hotspot. 1. I have to reset power each time to get the internet to come back up. 2. - internet drops completely about 10-15 times a day If they look good (+2dB to -9dB is acceptable), your modem is probably going bad. It might also help if you told people what the modem is in front of this router. Go to Settings > Update & Security. Wait until the Power, Receive, Send, and Online LEDs are solid. In case of suspected interference – move your router in a different place; Update your network adapter drivers and modem … I have this modem and it is constantly kicking some of the wireless connections offline. The model number could be useful. The internet goes down and when I check the modem all the lights on the front are off. My internet connection either drops completely or down to about .1 mg. Speedify was designed to keep you connected to the Internet with the safest, fastest, and most reliable connection possible. Run Internet Troubleshooter. Printer goes offline due to power or cabling. On the next screen, click on Troubleshoot in the left-pane. My connection goes wonky once every few days, and I have to unplug the router and reboot it (I believe this is called a hard reset) to fix the problem. Dear Lifehacker, My router sucks. I had a tech come out back in November and all he did was add a three-prong ext to the back of my modem - after this the issue still persisted. Speedify allows your device to use (multiple) WiFi, cellular and wired connections in the most optimal way. Disconnect the coaxial cable from the modem. Your home or office network router is your link to the Web, email and other Internet resources, so the consequences of a malfunctioning router range from annoying delays to lost income. Announcements. Plug the cable modem into the wall outlet. If the signal is bad (way under 7dB) then check your splitters for damage. So far your messages have been terse, with too little information for anyone to diagnose what it going … See if you can login to the modem to check signal levels. If a printer keeps going physically offline and resetting or switching itself on and off, it could be a power issue. Speedify works by constantly monitoring the quality of your Internet connections in the background. See the Factory Settings bit in the manual. It shows great speed and never shows it going offline but I keep losing the connection. Got Mediacom about 4-5 months ago and it has been nothing but headaches. I got a wireless extender and moved some items to that, but it will still kick things off. Probably on it's way out. I have tried your suggestions, and still, the same. Power cycle the modem by disconnecting the power cord for 10 seconds, then reconnect the power cord. I refuse to put up with a year of this. After 5 years, you'd be surprised how crappy they can get (especially ones outdoors.) 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